Banggood Dear Customer,Thank you for choosing Banggood and sorry for the inconvenience caused.In order to provide the best solution, if you have any questions about the product, please do not hesitate to contact us for a help by filling out the form at below links: Personal Computer: http://www.banggood.com/Contact-Us_hi111Mobile: https://m.banggood.com/contact_us.html We will reply and offer you the best solutions after confirming the case within 24-48 hours. Best regards,Banggood Team

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BG922104647 how can the connectionbe solved? my phone software is up to date, it has to be issues with the watch

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reckless friend I has same problem,you have to turn on the GPS,and if your phone bluetooth shows it's connected to the watch ,disconnect it,watch has to be only connected from the App.

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